Payment and Refund Terms
- All prices are quoted in American dollars and are inclusive of GST unless specified.
- All invoices are to be processed as per the schedule via your preferred method of payment.
- There is a surcharge for payments made via Xero Accounting Software, which is charged by Stripe for credit card payments.
- Milestone payments must be made within 5 working days of each milestone/schedule unless mutually agreed otherwise. Final payment must be made prior to the website/application/project going live.
- Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project, and terms & conditions.
- Smart App Designers reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. If you cancel your order after making the payment but the work has not commenced, we will refund 75% of the payment you have already made. If the order is canceled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email, or fax. Telephone requests for cancellations will not be accepted.
- For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.
- Late fees and charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of $5.50 per month from the due date.
- Due date: The date on which the payment is due as per the terms on the invoice/proposal.
- Outstanding invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.
- Debt collection: The client is provided a further 7 days after the late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount being referred to a debt collector. Smart App Designers will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.
- If you are late with a payment or have any queries regarding the invoice, please contact the Accounts Manager immediately upon receiving the invoice or reminder emails.
- All communications/correspondences are generally done via emails. It is the client’s responsibility to keep us updated with their relevant email addresses.
- Any payment relating to domain name registration, renewal, hosting, or any 3rd party products or services purchased on behalf of the client must be paid in full and is non-refundable. For all renewal cancellations, we must be notified at least 30 days before the renewal date.
- Smart App Designers generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred to the nominated 3rd party server upon full payment of all invoices and dues.